Terms of service

Last updated: 3 November 2026

These terms apply to purchases from Softwiring.au, operated by Your Office Space Pty Ltd trading as Softwiring.au, ABN 92 687 472 386.

Contact: hello@softwiring.au
Phone: 1300 763 278

1. Your consumer rights

Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including those under the Australian Consumer Law. These protections may also apply to eligible business purchases.

2. Product selection and compatibility

Please check the product code, dimensions, colour, quantity and connection requirements before ordering.

Do not assume that components from different brands or product systems are compatible. If you are unsure, contact us with the relevant product codes and, where useful, photographs or plans.

Where we agree that a product is suitable for a particular purpose, your applicable consumer rights remain unchanged.

Product photographs may show a reference component rather than the complete pack or every available colour. Any such limitation should be identified on the product page. The product description and selected variant specify what you are ordering.

3. Prices and payment

Prices are in Australian dollars. Displayed consumer prices include applicable GST, where payable. The product price, delivery charge and any applicable discount will be shown before you complete checkout.

Payment must be received before dispatch unless separate written payment arrangements have been agreed. We will not charge an additional amount or substitute a product without your agreement.

4. Orders and availability

Please check your order details before completing checkout and contact us promptly if you notice an error.

If we discover an availability issue or an error affecting your order, we will contact you to discuss the options. These may include an agreed alternative, an updated delivery timeframe or a refund for affected goods. We will not substitute products without your consent.

5. Delivery charges

For orders delivered within Australia, $40 delivery per order applies where the product subtotal is $500 or less. Free delivery applies where the product subtotal is more than $500, starting at $500.01.

The threshold is calculated after discounts and excludes delivery charges. The delivery charge applies once per order, not once per item. If we split your order into multiple deliveries, we will not add another standard delivery charge.

6. Delivery timing

Delivery and dispatch estimates are estimates, not guaranteed arrival dates, unless we expressly agree otherwise in writing.

Availability and lead times may vary by product. If a significant delay becomes known, we will contact you to discuss the available options.

Please provide an accurate delivery address and any relevant access instructions. If delivery cannot be completed because of incorrect details or unavailable access, we will discuss any reasonable redelivery costs with you before arranging another delivery. Your statutory rights concerning delivery are not affected.

7. Installation and safe use

Products must be used for their intended purpose and in accordance with the relevant manufacturer's instructions. Where required by law, electrical installation or other regulated work must be carried out by an appropriately licensed person.

Do not install or use a product that appears damaged, incorrect or unsuitable. Contact us for assistance. This clause does not remove your rights relating to product defects, incorrect descriptions or advice we have provided.

8. Changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We will confirm whether the order can be changed or stopped before dispatch.

Made-to-order products cannot be cancelled or returned simply because you change your mind. If we agree to an exceptional cancellation or return, a fee of 50% of the affected product price applies, provided this condition was disclosed before purchase and is lawful in the circumstances. This fee does not apply to remedies required under the Australian Consumer Law.

Custom-made, modified or special-order goods may have different cancellation arrangements, which must be disclosed and agreed before the order is placed. This does not restrict cancellation or refund rights available under consumer law.

9. Returns and refunds

Our Returns and Refunds Policy explains change-of-mind returns and how to request assistance with faulty, damaged, incorrect or misdescribed goods. Its change-of-mind conditions do not limit statutory consumer rights.

10. Privacy

Personal information is handled in accordance with our separate Privacy Policy. Placing an order does not, by itself, constitute consent to receive marketing emails.

11. Questions or complaints

Please contact hello@softwiring.au with your order number and details of the issue. We will review the matter and work with you towards an appropriate resolution.

12. Updates to these terms

We may update these terms for future purchases. Changes will not retrospectively alter an existing order without your agreement.